top of page

Terms & Conditions

Welcome to The Training Suite's website. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Training Suite's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

​

By Company we refer to as The Training Suite, this is an arm of our registered Company Love To Care Devon Ltd whose registered company number is 10351275

 

Registered office is Unit 17, Trojan Industrial Park, Borough Close, Paignton, TQ4 7EP.

 

Client means Organisation, Delegate or Person named on confirmation email for whom the Company has agreed to provide the Training Course(s) to and in accordance with these terms and conditions.

1. Supply of Training Courses

The Company shall provide Training Courses generally in accordance with these conditions.

 

  1. The Client shall request a Training Course or Consultancy service by requesting verbally or by the website booking system via www.thetrainingsuite.uk .

  2. No booking will be deemed accepted by The Company, until confirmed in writing via email by the Company.

  3. The Company may at any time without notifying the Client make any changes to the Training Course or postpone, cancel or discontinue the Training Course booked, without liability to the Client. The Client will then be booked on an appropriate alternative Training Course at no extra Charge. The Company will inform the Client in writing via email as soon as possible. 

  4. The Company reserves the right to refuse or restrict anyone from attending its Training Course(s). 

  5. Course outlines are correct at time of going to print.

  6. On occasions, telephone conversations may be recorded in order to enhance the service we give to you.

  7. Submission of online booking via company website/ email constitutes a legally binding agreement, whereby all terms and conditions herein are applicable.

  8. The Company may at any time terminate the Contract by giving written notice to the Client, if the Client commits any breach of the Terms and Conditions stated.

2. Charges and Cancellation Fees

  1. Unless any special terms agreed, the Client shall pay the Company`s Standard Charges and any additional sums which are agreed between the Company and the Client for provision of the Training Course(s) within 10 days of the date of the Company`s invoice.  In respect of a late bookings with less than 10 days before the date of the training, invoices must be paid within 24 hours of receipt of the invoice.

  2. Prices are correct at the time of going to print but may be subject to change without notice given to the Client.

  3. The Company shall be entitled to invoice the Client in respect of the Training Course(s) requested upon receipt of booking.

  4. Should circumstances mean that you have to cancel or rearrange your Training Course(s) the following charges will apply: More than 30 days prior to the course start date –No fee. Less than 30 days prior to the course – Full fee. 

  5. The Client must inform the company in the first instance if the Training Course(s) are going to be cancelled or rearranged. All cancellations/ rearrangements shall be submitted to the Company in writing and clarification shall be sought by the Client from the Company to ensure that this instruction has been received or the above charges shall be payable.

  6. Course certification documents will be released on receipt of payment in full within two week of completion of the course.

3. Course Timing and Booking Confirmation

  1. Good time keeping throughout the Course is essential.

  2. The company will email a booking confirmation to the client which includes information about the start time of the Course.

  3. If the client does not receive a booking confirmation, it is the responsibility of the client to contact the company via email info@thetrainingsuite.uk to arrange for the booking confirmation to be re-sent.

  4. If an Attendee fails to attend a Course because the client did not receive a booking confirmation, the client must still pay the full cost of the Course.

  5. It is the responsibility of the client to ensure that the Attendee is fully briefed and made aware of these instructions about attendance, and all other Course requirements, before attending the Course.

  6. The company will email certificates and invoices to the email address provided. If a Client requires the Company to print the certificate they will be required to pay an additional fee.

  7. If a Client requires additional copies of any of the Companies material, the Client may be required to pay an additional fee.

4. Attendance

  1. Attendees must attend and complete all aspects of the Course to qualify for certification - where certification is applicable.

  2. The full cost of the Course will be charged for Attendees who arrive late or are absent from all or part of the Course. This applies even if the Attendee is refused admittance due to lateness.

5. Attendee age, fitness and disposition

  1. The duties of a first aider can be physically demanding. All Attendees must be:

  • physically able to provide colleagues with first aid, e.g. able to kneel on the floor and administer cardio pulmonary resuscitation, in line with the Health & Safety Executive’s (HSE) Approved Code of Practice,

  • free from any condition that will affect their participation in the Course and their capability to carry out the duties of a first aider,

  • reliable, with the necessary disposition and communication skills,

  • able to cope with stressful and physically demanding emergency procedures,

  • 16 years old or above.

 

   2. Attendees who are unable to meet the above requirements or fail to meet the pre-set assessment criteria for the course will not be awarded a certificate and will not be able to act as first aiders in the workplace.

   3. It is the responsibility of the Customer to select suitable persons to train to become first aiders in the   workplace.

   4. Should the trainer have concerns for the wellbeing of the learner, they may be asked to leave the session at full cost. For example, if the attendee has arrived unwell, exhausted or disclosed they have just finished work, or due to work a long shift where the trainer feels by attending work and training it could put themselves or others at risk.

6. Liability

  1. Except in respect of death or personal injury caused by the Company`s negligence, or as expressly provided in these Conditions, the Company shall not be liable to the Client for any reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract of any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by negligence of the Company its servants or agents or otherwise) which arise out of or in connection with the provision of the Training Course and the entire liability of the company under or in connection with the Contract shall not exceed the amount of the Company`s charges for the provision of the Training Course except as expressly provided in these conditions. The Company shall not be liable to the Client or be deemed in breach of contract by reason of any delay or failure to perform any of the Company`s obligations in relation to the Training Course if this was due to any cause beyond the Company`s reasonable control. The Client is responsible for data submitted via online, email booking and communications.

7. On-Site Courses

  1. The Client is responsible for providing adequate facilities for on-site courses. Should facilities not meet requirements (for example, with regards to Health & Safety); the Company reserves the right to terminate an event at full charge to the Client.

8. Intellectual Property Rights

  1. All Intellectual property rights arising in or arising out of or in connection with our services shall be owned by the Company.

  2. All training and course materials are the exclusive property of the Company.

9. The Law

  1. These terms and conditions and all other expressed terms of the contract shall be governed and constructed in accordance with the laws of England and Wales.

10. Re-certification

  1. It is the responsibility of the Client to ensure that Attendees attending a re-certification Course have previously held a full certificate of the same course. 

  2. If The Company issues a certificate to an Attendee on successful completion of a re-certification Course and subsequently finds out that the Attendee did not complete the initial training, the re-certification certificate will be invalid, regardless of the success of the Attendee at the re-certification Course.

11. Replacement Certificates

  1. Where an error is present on the certificate and course paperwork has been completed correctly, a free replacement certificate will be issued for all errors raised with The Company within 10 business days of posting date of certificates. Errors raised after this time may be subject to an administration fee.

  2. Where an error is present on the certificate due to a misprinting of information by the delegate on the original course paperwork, an administration fee will be chargeable.

  3. Any missing delegate certificates must be identified within 10 business days of posting date of certificate batch.

  4. Delegates must complete all course paperwork to receive a certificate. All The Training Suite decisions will be final in relation to the issuance of certificates.

12. Complaints

  1. If the Client has any complaint about any of the services which the Company provides, the Client should contact the Company 01803 364080 or email info@thetrainingsuite.uk

  2. The Company will try and resolve the complaint as soon as possible.

bottom of page